BNKe Solutions

Warranty Administration

		Our Target Customers Warranty Service Providers in different verticals Service organizations of manufacturers in industries such as Hi-Tech, Industrial Equipments, OEMs, Home and Office Equipments, Consumer Electronics and Medical Equipments.

		Our Perspective on Warranty Management The areas where we can boost your bottom line are: Free up cash from warranty reserves due to accurate forecasting Claim cost you can recover from your suppliers Reduction in total warranty processing and administration cost Reduction in parts not returned

BNK supports the following warranty processes:

Policy Administration

We have an experienced team of professionals who will quickly learn the specific nuances of your business and make the activities process driven and less people dependent.

Responding to customer enquiries on policies

Review of customer enrollment

Amendment and renewal forms

Digitization of warranty forms

Proactive reminders to customers on warranty expiry dates
BNK can setup simple workflows for its customers or can use customers’ workflows to manage customer contracts.

Claims Entry & Validation

BNK’s warranty team can put together the business rules needed for the clients’ claims validation, automate them and process exceptions manually. BNK improves data and process efficiency by eliminating claims with incorrect data and ensures policy compliance.

Part Returns

The reverse logistics of part returns is often not streamlined in companies. BNK uses trained professionals and workflows to track parts to be returned by your customers. This will ensure refurbished parts are recycled back to your inventory or are otherwise dealt with as per your business practices.

Supplier Recovery

BNK can setup a mechanism to interact with your suppliers and ensure that you can recover the warranty cost for which your supplier is responsible. Automated workflows and alerts are used by BNK to run this process efficiently. Accurate tracking of supplier recoveries will not only save you money but help you predict your warranty reserves correctly.

Warranty Analytics

Actionable analytics provided by BNK’s warranty analytics team helps our client’s understand trends in their business and actions to be taken. For example, we help our clients understand

Contributors to warranty parts cost (Are same parts being dispatched multiple times for the same installed equipment? Is there insufficient troubleshooting before parts dispatch? Are parts being lost in transit?)

Contributors to the logistics cost (how are logistics costs by mode of transport, by vendor? Are too many duties being paid? What are the extra charges from the carrier? Is there variation in amounts for similar service?)

Claim metrics (claims made: claims paid, average processing times, reasons for rejection with occurrence %)

3rd party service provider performance (relevant metrics for repair vendors)

Warranty cost recovery (claims made to supplier: claims paid by supplier, reasons for rejection with occurrence %)