BNKe Solutions

BNKe, founded in 2001, is a leading BPO delivering back-office operations for our clients' supply chain. Our domain-rich resources, technology back bone and transaction pricing models, enable our customers to deploy their critical capital and human resources on their core business while we take care of their back-end operations. All this is delivered on the back of fail-safe infrastructure and exceptional voice quality.

	Service Management
	Field Service We manage all aspects of the field services backroom: Field Service Dispatch Parts Dispatch and Parts Management Customer Service Tech Support Warranty Administration We streamline your warranty operations by supporting functions such as: Policy Administration Claims Processing & Part Returns Contract Compliance Supplier Recovery Warranty Analytics

	Logistics
	We act as the back-office for our clients’ logistics functions: Managing a shipping order Carrier Setup Load Management Dispatch, Track and Trace & POD Accounting, Freight Audit & Payment Coordination between plant and field locations Carrier Benchmarking and Analytics While we are platform agnostic, we make our hosted logistics workflow and analytics available to our clients

	Spend Management
	BNKe’s spend management offering caters to direct and indirect materials and is unique in several ways: Managed services including platform and helpdesk available on a transaction fee or a monthly subscription model Access to world class Ariba platform used by many Fortune 500 companies No initial investment or customer setup fee We support sourcing, contract management, procurement, supplier maintenance and payables for our customers

		Administrative Back Office Cutting across our Core Offerings above, we provide our clients administrative and accounting support services which comprise: Data Validation Sales Support Order Taking Collections Surveys Vendor/Customer Helpdesk and Database Management Billing