BNKe takes pride in its world-class technical infrastructure that has helped the company to operate without interruptions year after year. The infrastructure has been continuously upgraded keeping with the advancements in the global technology. An innovative system engineering approach has allowed seamless growth of the company's technical infrastructure resulting in a fully integrated environment with redundancy of the critical processing nodes and communication paths.

BNKe’s IT team also actively engages with the clients to develop solutions and tools that solve the clients’ business problems. BNKe believes that technology combined with people and process can make a true difference to the quality of service it can offer to its clients.

		Key Components of BNKe's Technical Infrastructure:   Best of the breed PBX with ACD (Nortel Meridian and Symposium Call Centre Server, Avaya Prologix) allowing intelligent call routing, including skill-based routing.   IVR, Voice Mail and Auto Attendant support through Nortel Call Pilot and Avaya Prologix.   Highly reliable Edge-Switches (Nortel Passport 7480) at both US and Indian ends ensuring excellent voice clarity.   Fully Digital Voice Logging Platform (NICE System's CLS) and Distributed Call Recording Solution   Sophisticated Predictive Diallers (Avaya Mosaix and TouchStar PDS) with immaculate voice detection capability.   Full CTI capability enabling automatic screen-pops, soft-dialler and capturing of CLI.   ISDN-PRI signalling for DS3 and DS1 connections enabling fast call processing and support for host of features.   Data Network built on Compaq and IBM Servers, Nortel (XLR and Baystack) and Cisco Switches, Compaq, IBM and Acer Workstations. All Workstations have multimedia support and 17" CRT/ LCD colour monitors.   Lucent certified structured cabling.   Plantronics and Smith Corona Noise Cancelling Headsets.   Support for On-line Remote Monitoring of calls.   Shrink-Wrapped and In-house developed Software Tools for Standard and Customized Reporting.   Dedicated international voice/ data circuits with automatic re-routing capabilities.