BNK is a Business Process Outsourcing company focused on Field Service Operations Management; Logistics Support; Warranty Administration; and Administrative Back-Office support. BNK was founded in the heritage city of Kolkata in 2001, as the first BPO in eastern India, with a strategic intent to leverage the vast talent base, the demographic advantage in retention management, and attractive cost structures. Since then BNK has grown into a specialized Supply Chain Services provider with multiple delivery centers and a 100% reference-able client base.

Our corporate values are centered on our customers and how we can add value to them continuously. Over the last eight years we have offered innovative and cost effective solutions to our customers building trust and confidence over time. Most of our first few customers continue to be with us after eight years. BNK has continued its deep domain focus while keeping an edge on the fundamental elements of being a BPO – excellence in multi-language voice, process rigor for triage management, and fail-safe infrastructure elements.

Attracted by BNK's focus and industry leadership, Lumis Partners – an operational PE fund focused on investing in Business Services companies leveraging technology and global operations, invested in BNK in March 2009. BNK works very closely with Lumis companies, particularly Entercoms, which is a technology and KPO major. BNK also has strong technology partnerships with best of breed platforms around the world.